Privacy Policy

MadFish Solutions LLC ("MadFish.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Partner Portal and participate in our Partner Program.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Apply to become a partner
• Register leads through the Partner Dashboard
• Communicate with us via email, forms, or support tickets
• Update your partner profile and payment information

This information may include:

• Name, email address, phone number
• Company name, website, business type
• Physical address, tax identification information
• Payment and banking details
• Lead and customer information you register

1.2 Automatically Collected Information

When you access our Partner Portal, we automatically collect:

• IP address, browser type, operating system
• Pages viewed, time spent on pages, links clicked
• Referring website, date and time of access
• Device information and unique identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. See our Cookie Policy for detailed information.

2. How We Use Your Information

We use the information we collect to:

• Operate the Partner Program: Process applications, track leads, calculate commissions, and manage payments
• Communicate: Send program updates, commission reports, marketing materials, and respond to inquiries
• Improve Services: Analyze usage patterns, troubleshoot issues, and enhance the Partner Portal
• Comply with Legal Obligations: Meet tax reporting requirements, prevent fraud, and enforce our agreements
• Marketing: Send promotional materials about our services (you can opt out anytime)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Third-party vendors who assist us with:

• Payment processing (Stripe, PayPal)
• Email communications (SendGrid, Mailchimp)
• Analytics and performance monitoring
• Customer support tools

3.2 Business Transfers

In connection with any merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

When required by law, subpoena, court order, or to protect our rights and safety.

3.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your information for as long as:

• Your partner account is active
• Needed to provide services and fulfill transactions
• Required by law, including tax and accounting requirements (typically 7 years)
• Necessary to resolve disputes and enforce agreements

5. Your Rights and Choices

5.1 Access and Correction

You can access and update your information through the Partner Dashboard or by contacting us at privacy@madfish.ai.

5.2 Marketing Communications

You may opt out of marketing emails by clicking the "unsubscribe" link or contacting us. Note that you will still receive transactional emails related to your partner account.

5.3 Do Not Track

Some browsers support "Do Not Track" signals. We currently do not respond to these signals, but you can manage cookies through your browser settings.

5.4 Regional Privacy Rights

California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of sale (we do not sell personal information).

European Union (GDPR): If you are in the EU, you have rights to access, rectification, erasure, data portability, and to object to processing.

Other Jurisdictions: Depending on your location, you may have additional privacy rights under local laws.

To exercise these rights, contact us at privacy@madfish.ai.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. By using our services, you consent to such transfers. We implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Third-Party Links

Our Partner Portal may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice in the Partner Dashboard

Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

MadFish Solutions LLC
Privacy Team
Email: privacy@madfish.ai
Phone: 833-MAD-FISH